We receive numerous calls from people who either want to build or are in the process of building their own web sites and are therefore asking for information or help with their project.

While we are willing and able to help, it is necessary for us to charge for this service.

Support at our premises or by phone or e-mail

 

What Support Is Available At No Cost To Our Clients?
  • All static web sites built by Access Web Design include free support for 30 days from the time of completion.

  • Any Hosting issues resulting from server faults and not caused directly by the client or the client's co-workers or contractors.

  • Any web site fault found to be a result of our work at the time of construction or as a result of modifications to the client's web site by Access Web Design.

  • Requests for changes to e-mail accounts or for additional accounts.
Support For Content Management Systems

4 hours training is provided with our Content Management System as follows:-

  • 1x4 hour session or 2x2 hour sessions or 4x1 hour sessions.

  • Training sessions expire two weeks from the date of handover.

  • 4x10 minute (up to) support calls within 30 days from the date of handover.

 


 

Support For e-Commerce Applications

6 hours training is provided with our e-Commerce Applications as follows:-

  • 1x6 hour session or 2x3 hour sessions or 1x4 hour + 2x1 hour sessions.

  • Training sessions expire three weeks from the date of handover.

  • 6x10 minute (up to) support calls within 30 days from the date of handover.
All Other Support or Tuition - In Our Office or By Phone.

Support not covered by the topics above are charged as follows:-


Phone Support - Payment is required in advance. See Pay Now:-

$35.00 - For one call of up to 15 minutes of Phone Support

$60.00 - For one call of up to 30 minutes of Phone Support

 

Office Support (inc. tuition) - Payment on the day or See Pay Now:-

$55.00 - Per visit of up to 30 minutes in our office

$95.00 - Per visit of up to 60 minutes in our office.

Please phone to book a time for your visit.

All Other Support or Tuition - e-Mail

We do not offer support by e-mail as it is usually a far too inneficient and time consuming method of rectifying any problems you may have.

Generally we find that support by phone enables us to ask all the right questions enabling a much quicker resolution to problems.

 

If you require on-site support, training or consultations, please call us on 8321-9380 to discuss the approximate costs as payment is required on the day of the visit.