Support at our premises or by phone or e-mail

• All static web sites built by Access Web Design include free support for
  30 days from the time of completion.
  
  
• Any Hosting issues resulting from server faults and not caused directly by the client or the clients co-workers or contractors.
  
  
• Any web site fault found to be a result of our work at the time of construction or as a result of modifications to the clients web site by Access Web Design.
  
  
• Any request for changes to e-mail accounts or for additional e-mail accounts.

4 hours training is provided with our Content Management System as follows:-

• 1x4 hour session or 2x2 hour sessions or 4x1 hour sessions.
  
  
• Training sessions expire two weeks from the date of handover.
  
  
• 4x10 minute (up to) support calls within 30 days from the date of handover.

6 hours training is provided with our e-Commerce Applications as follows:-

• 1x6 hour session or 2x3 hour sessions or 1x4 hour + 2x1 hour sessions.
  
  
• Training sessions expire three weeks from the date of handover.
  
  
• 6x10 minute (up to) support calls within 30 days from the date of handover.

All support issues not covered by the topics above will incur a cost as follows:-

Phone Support - Payment is required in advance. See Pay Now:-

$35.00 - For one call of up to 15 minutes of Phone Support (by phoning us)

$60.00 - For one call of up to 30 minutes of Phone Support (by phoning us)

Office Support (including tuition) - Payment on the day or See Pay Now:-

$55.00 - Per visit of up to 30 minutes in our office - Please phone to book.

$95.00 - Per visit of up to 60 minutes in our office - Please phone to book..

Support by e-mail is no longer available.

Generally we find that support by phone enables us to ask all the right questions enabling a much quicker resolution to problems.